Drafting Service Level Agreements: Best Practices for Corporate and Technology Counsel
Structuring Key Provisions, Anticipating Common Areas of Dispute and Streamlining Negotiations
Recording of a 90-minute CLE webinar with Q&A
This CLE course will guide business and technology counsel on drafting service level provisions in technology agreements, with a focus on lessons from recent cases.
Outline
- Structuring service level agreements
- Key provisions
- Measuring tools
- Reporting
- Standards
- Common issues and remedies
- Lessons learned from case law
Benefits
The panel will review these and other critical questions:
- How can counsel for service providers, vendors, and customers entering SLAs best mitigate risk when drafting and negotiating the agreements?
- What are the lessons from court decisions on drafting service levels and SLAs properly?
- What are the most commonly disputed issues during contract negotiations, and what are some practical strategies for resolving them?
Faculty
Aaron K. Tantleff
Partner
Foley & Lardner
Mr. Tantleff focuses on providing legal and strategic guidance regarding information technology, outsourcing,... | Read More
Mr. Tantleff focuses on providing legal and strategic guidance regarding information technology, outsourcing, licensing, consulting, professional services, e-commerce, manufacturing, supply, and distribution agreements, as well as product acquisitions, strategic alliances, mergers and acquisitions, and private equity investments where technology and intellectual property are of significant importance. Mr. Tantleff is a frequent speaker on technology, security, privacy and outsourcing matters and is regularly quoted in The Wall Street Journal, Reuters, Politico, Fortune, and other top-tier publications on topics such as cyberattacks, privacy law developments, and data protection, including regarding the General Data Protection Regulation and Asia Pacific Cross Border Privacy Rules. Mr. Tantleff has been retained for data protection, cybersecurity, monetization of big data/IoT programs, and data breach response, remediation and simulations by companies across all industries and sizes, domestically and abroad.
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David W. Tollen
Founder
Sycamore Legal
Mr. Tollen is the author of the American Bar Association’s bestselling manual on technology contracts, The Tech... | Read More
Mr. Tollen is the author of the American Bar Association’s bestselling manual on technology contracts, The Tech Contracts Handbook. He teaches IT contract negotiation and drafting at UC Berkeley Law School. In his practice, Mr. Tollen represents buyers and sellers in cloud computing, big data, and software licensing agreements, and he provides advice related to privacy, e-commerce, and IP rights in software. Mr. Tollen also serves as an expert witness in litigation about IT contracts. Finally, he provides professional training on drafting and negotiating technology contracts, through his other company, Tech Contracts Academy.
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Vivian Yeung
EVP, Chief Digital & Technology Officer
Fremont Bank
Ms. Yeung specializes in digital product strategy; product management and roadmap planning; mobile; online banking;... | Read More
Ms. Yeung specializes in digital product strategy; product management and roadmap planning; mobile; online banking; digital payments; customer-focused solutions; systems architecture; analytical problem solving; vendor management; team leadership; and SaaS.
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