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Evaluating Time-Limited Demands: Insurer Best Practices for Avoiding Bad Faith When Formulating a Response

Common Themes in Time-Limited Demands, Bad Faith Traps to Avoid, Tried and True Approaches

A live 90-minute CLE video webinar with interactive Q&A

This program is included with the Strafford CLE Pass. Click for more information.
This program is included with the Strafford All-Access Pass. Click for more information.

Thursday, March 27, 2025

1:00pm-2:30pm EDT, 10:00am-11:30am PDT

or call 1-800-926-7926

This CLE webinar will offer attorneys advising insurers recommendations and best practices for evaluating whether a time-limited demand triggers the insurer's duty to settle and then propose best practices for formulating a response that demonstrates the insurer's good faith. The program will identify common characteristics of time-limited demands, address less than obvious bad faith traps to avoid, and offer some tried and true approaches for acting in good faith and being able to demonstrate it.

Description

Issuing time-limited demands is one strategy for putting pressure on insurers to settle claims quickly. Frequently, the demands impose conditions beyond paying the policy limits. Mishandling these demands can lead to allegations of bad faith and extracontractual damages. The insurer's goals are reasonable, good faith claims handling and a record of defensible actions should bad faith be alleged.

As an initial matter, the insurer must understand its duty to "settle the claim" and whether that duty has been triggered. Then it must evaluate the demand in light of that obligation, taking care to avoid traps laid for the unvigilant. Insurers want to keep in mind that every step and decision they take and every document they create or fail to create may be scrutinized by a jury or judge. Insurers look to their trusted counsel to make recommendations and suggest best practices that will stand up in court.

Listen as our authoritative panel of insurance practitioners offers guidance on the specific steps that insurers can take when responding to time-limited demands.

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Outline

  1. Common characteristics of time-limited demands
  2. Spotting bad faith setups
  3. Creating a record of receipt of all communications about the demand
  4. Evaluating the substance of the demand letter
    1. Insured status
    2. Policy limits
    3. Inclusion of necessary elements
    4. Who made the demand and whether all claimants included
    5. Representation of all claimants by counsel
    6. Standing to make the demand
    7. Additional conditions in the demand
  5. Investigation of the liability and damages issues
    1. Standards for duty to settle
    2. Covered vs. uncovered claims
    3. Coverage defenses
  6. Drafting a response to demonstrate good faith
  7. Real life examples

Benefits

The panel will review these and other key issues:

  • What happens if the insurer has the sole right to settle?
  • Does the insurer have a duty to settle or a duty to make reasonable settlement decisions?
  • Can the insurer consider coverage defenses or questionable liability when responding?
  • Are there things insurers should never do?

Faculty

Dinneen, Susan
Susan E. Dinneen

Founding Member
Strauss Massey Dinneen

Ms. Dinneen is an experienced litigator and advisor, defending her insurance company clients against fraud,...  |  Read More

Hudgins, Rachel
Rachel E. Hudgins

Counsel
Hunton Andrews Kurth

Regarded by clients as their “chief contact for high-exposure work,” Ms. Hudgins helps policyholders...  |  Read More

Walton, Jonathan
Jonathan R. Walton

Partner
BatesCarey

Mr. Walton serves as coverage and litigation counsel to domestic and international insurers in a variety of complex...  |  Read More

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