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Negotiating SaaS Agreements: Key Contract Provisions and Protections

Data Ownership, Access, and Security; Service Level Agreements; Limitations and Warranties; Indemnification

A live 90-minute CLE video webinar with interactive Q&A

This program is included with the Strafford CLE Pass. Click for more information.
This program is included with the Strafford All-Access Pass. Click for more information.

Tuesday, January 7, 2025

1:00pm-2:30pm EST, 10:00am-11:30am PST

or call 1-800-926-7926
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This CLE webinar will discuss the latest trends in drafting and negotiating Software as a Service (SaaS) agreements. The panel will discuss critical issues in negotiations and contract provisions and offer strategies to avoid common contracting pitfalls.

Description

Cloud-based software applications continue to evolve, requiring corporate and technology counsel to renegotiate clients' standard software license agreements to fit the new SaaS model.

Well drafted SaaS agreements address who owns the data, who can access it, protective measures in a data breach, and recovery plans in the event of system failure. Sturdy SaaS contracts also include a service agreement that outlines when the data will be made available to the customer and reasonable response times for customer complaints.

Counsel to SaaS customers and vendors must understand the critical clauses to include in SaaS agreements and common challenges with drafting and negotiating the contracts to provide useful guidance to their clients.

Listen as our authoritative panel explains best practices for negotiating and drafting SaaS agreements. The panel will discuss essential provisions and considerations for customers and vendors during contract negotiations.

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Outline

  1. Drafting and negotiating critical provisions in the SaaS agreement
    1. Ownership of data
    2. Access to data
    3. Data security
    4. Service level agreement
    5. Limitations and warranties
    6. Indemnification
    7. Other significant provisions
  2. Recent legal developments and business trends impacting SaaS agreements

Benefits

The panel will review these and other high priority issues:

  • What are the primary distinctions between on-site and provider-hosted software? Why does it matter from a legal standpoint?
  • How can concerns about data privacy, security, access, integrity, and recovery be addressed in the SaaS contract?
  • What are best practices for drafting SaaS agreements to ensure that SaaS services remain available and supported?

Faculty

Masrani, Ash
Ash Masrani
Associate
Clifford Chance

Ms. Masrani is an associate in our Tech//Digital practice. She specializes in strategic technology and commercial...  |  Read More

Prinz, Kristie
Kristie D. Prinz
Founder
The Prinz Law Office

Ms. Prinz is a technology and life sciences IP business lawyer and the founder of The Prinz Law Office in Silicon...  |  Read More

Attend on January 7

Cannot Attend January 7?

You may pre-order a recording to listen at your convenience. Recordings are available 48 hours after the webinar. Strafford will process CLE credit for one person on each recording. All formats include course handouts.

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